Frequently Asked Questions

Your security is our highest priority. We use bank-grade encryption and state-of-the-art security protocols to protect your data and funds. All funds are held with licensed and regulated financial institutions.

Flocent is a financial technology company, not a bank. We partner with licensed and regulated financial institutions to provide our services, ensuring that your funds are always held securely and in compliance with all regulations.

You can buy electricity tokens, pay for DSTV, buy airtime, data and renew your internet subscription.

No. You get a 1% discount on every airtime you buy from the Flocent App. The same goes for bill payments like electricity tokens and DSTV. You can pay as many bills as possible without paying a service charge.

You don’t pay a fee or service charge when you pay bills with the Flocent App. All bill payments come with a zero service charge.

We believe in full transparency. Our fees are significantly lower than traditional banks and are always shown to you upfront before you confirm any transaction. There are no hidden charges or monthly account maintenance fees.

While traditional bank transfers can take 3-5 business days, most transfers with Flocent are completed within minutes or a few hours, depending on the destination country and currency.